Returns and Exchanges

MySuzuki.com returns must meet all of the following guidelines below (see also: terms and conditions). All returns must be accompanied with the following information in the box:

1. Order number (given to you by the automated message acknowledging successful processing) or the invoice number on your receipt.
2. Reason for return.
3. Your full name and address (including that of a gift recipient if merchandise was sent as a gift)
4. Phone number including time zone and area code
5. E-mail address

1. Are in original packaging (Unless defective)
2. Have all instructions and paperwork that were in the box when sent to you
3. Do not have missing parts
4. Are not damaged
5. Are in re-sellable condition.  If original packaging has been ripped open or has been otherwise defaced in any manner, you will not receive credit.

MySuzuki.com must be notified within 30 days of billing date of any parts being exchanged or returned.  Returned item must be received at MySuzuki.com within 2 weeks of said notification.

20% restocking fee ($10 minimum) on all non-defective merchandise returned. 20% fee waived if exchanging an item.

MySuzuki.com reserves the right to judge whether or not an item is in resellable condition as well as the right to deny return/credit based on said condition.

If your package was damaged by UPS you must call UPS at 1800 PICK UPS or

MySuzuki.com at 1 800 243 3762. Immediate notification ensures compensation. Tracking number is required. The tracking number is on the UPS label on the box.

Shipping will only be refunded only in those instances where the return is a result of our error. Orders sent Internationally, to Hawaii, or Alaska, will not be credited for shipping unless authorized by our customer service staff. Customs charges/import duty tax incurred by your country, will be paid by the consumer. In the instance the tax was refused: Shipping will not be credited and the restocking fee applies.

Please contact us and let us know.  Our customer service staff is fast and efficient.  They can help you get what you need FAST!  We offer a several methods of exchanging the items you want switched.